This marked section offers space for people with mobility constraints, such as wheelchair users or those with prams. Low-floor boarding facilities on our vehicles and a boarding ramp on the control coach allow comfortable boarding at almost all stations. If required, our passenger attendants will be happy to assist with boarding and alighting.

We want to ensure that you can travel comfortably and accessibly. Do you have mobility constraints and need assistance for a train journey with Start? If so, please contact our customer hotline at (030) 65 21 28 88, and we will be happy to assist you.

If you would like more information about portable boarding aids or require additional assistance for boarding and alighting, please contact us at least 48 hours prior to the start of your journey.