Yes, the Lower Saxony ticket is valid on our trains from midnight until 3 a.m. the following day.

Yes, HVV tickets are valid on our trains but only on the route between Hamburg Main Station (Hbf) and Himmelpforten.

Yes, if you have a valid disability ID card along with a valid stamp from the social welfare office.

Yes, the statewide Lower Saxony semester ticket is accepted on our trains. However, please note that the semester ticket is personal and non-transferable. Any alteration to the ticket will render it invalid as a travel document.

This varies depending on the type of ticket. For detailed information, please visit the respective websites of the Lower Saxony ticket, HVV, and Deutsche Bahn.

The following tickets are not accepted on our trains:

• TagesTicket M Fern F
• TagesTicket Fern MFZ
• JobTicket M
• Familienheimfahrkarte
• NE-Zusatzfahrkarte zur Persönlichen NetzCard M
• SchülerTicket M
• Persönliche Netzcard M
• Übertragbare Netzcard, Teilnetzcard
• Firmenreisefahrscheine
• TagesTicket M Fern P (mit Zuzahlung)
• RegioTicket M 50 H/R

You can find all the information you need on the following page: Group Travel

No, unfortunately not. Please make sure to buy a valid ticket before starting your journey. At the stations, you will find ticket machines and, in some cases, staffed sales points (travel centres) where you can purchase tickets. Alternatively, you can buy tickets online at www.bahn.de or via the “DB Navigator” app.

In such cases, please contact one of our staff members directly. We will be happy to assist you.

We have compiled all the information for you on the following page: Seat Reservation

You can find all the information about taking your bicycle on the following page: Travel with Bike

Please contact us via our contact form, by email at kundenservice@start-unterelbe.de or by phone at 04721 2 04 97 24. We will be happy to assist you.

All lost property is handed over to the Cuxhaven Town Hall. You can find opening hours and contact information on the Cuxhaven Town Hall website.

In our live timetable, you can directly check whether your RE 5 is on time or if there have been any changes.

Um in Richtung Bremervörde zu fahren, solltest du in Buxtehude umsteigen.

Weitere Informationen dazu sind auch unter bahn.de oder in der App „DB Navigator“ zu finden. Gib dort einfach deinen Start- und Zielbahnhof ein und schon bekommst du die komplette Verbindung inklusive Umstiegsort und -zeit angezeigt.

To travel towards Uelzen, you should change trains at Hamburg-Harburg.

You can find more information at bahn.de or in the DB Navigator app. Simply enter your departure and destination stations and you’ll get the complete connection including transfer location and time.

Police officers in uniform are allowed to travel free of charge in second class without a travel document.

Portable hand luggage and carry-on items may be brought onto our trains as long as they do not compromise the safety or order of operations and do not obstruct, endanger or inconvenience other passengers.

All luggage must be stored in the designated luggage racks.

For details on items that cannot be transported, please refer to our Conditions of Carriage.

Small pets up to the size of a domestic cat, which are harmless and transported in a closed container (e.g. a pet carrier), may be taken free of charge. It is important that the transport containers are stored like luggage and do not inconvenience other passengers.

Dogs larger than a domestic cat may only be transported if they are leashed and wear a muzzle. For dogs of this size, half the regular or discounted fare must be paid. Please also check the respective fare regulations depending on your ticket (e.g. Lower Saxony ticket or HVV tickets).

For details on which animals are not allowed, please refer to our Conditions of Carriage.

Yes, guide dogs are allowed to travel without a muzzle and free of charge, provided the traveller’s disability ID card includes the designation “B” or “BI”.

Oversized outdoor (all-terrain) leisure wheelchairs, potentially with road approval, as well as e-scooters that do not comply with Regulation (EU) No. 1300/2014, No. 1300/2014ISO standard (TSI PRM) or the applicable weight limits (including user max. 350 kg) and are not used by mobility-impaired individuals are excluded from transport.

No, drinks and snacks cannot be purchased on board our trains. The remaining snack vending machines are out of service.